2003-06-11 EU, Brussels - Consumer Complaints Form for Online Resolution Mechanisms +/-
(CCform) Public Plenary Meeting. The CCform project has been working to improve the standards of complaint management to the benefit of consumers and business customers, as well as product and service suppliers. We are developing an online, multilingual complaint form and a best practice business process that will enable consumers to complain in their own language and track its progress and, if necessary, escalate their grievance to a dispute resolution service or regulator. Over the last six months members of the project representing large companies, SMEs, consumer organisations, regulators, legal experts or software researchers have met in topic panels in order to discuss and reach a consensus on the various components that will ultimately make up a standardised complaint form and process. We have looked into such areas as legal and consumer affairs, standards for SMEs, alternative dispute resolution systems, ontology/technology/multilinguism & extensibility and vertical markets. On 11 June, in Brussels, we will hold a final workshop to present the findings of each groups.
2003-07-09 EU, Brussels - Content for broadband and digital tv beyond national borders +/-
(Puntoit) Puntoit is organizing a Workshop at the European Parliament in Brussels, on "Content for broadband and digital tv beyond national borders. At EU level, the most critical issue concerns content distribution rights. Do we need new rules to give unrestricted access to consumers at European level?" This unique event will bring together representatives from content, providers, broadcasters, telecom operators, manufacturers, and EU Institutions. Italian version: Accesso ai contenuti nell'era della larga banda, 3G e tv digitale E' ormai evidente che, nell'era della larga banda, del 3G e della tv digitale, la questione chiave per il settore dell'ICT riguarda l'accesso ai ai contenuti. Il Workshop tratterà due tematiche in due sessioni separate: i) Come è possibile massimizzare la disponibilità del contenuto nel quadro del mercato unico? ii) Quale può essere il ruolo delle regole della concorrenza per risolvere i problemi di accesso al contenuto e per affrontare la questione della protezione dei diritti di proprietà intellettuale in un contesto di capacità tecnologiche in continua evoluzione?